This was the first of 2 attempts to identify the source of a gratting sound made when I would apply the brakes the first time in the day I would drive the car. It would not recur after that inital instance until the car was driven the next day. On first visit, the rear brakes and rotor were found out of tolerance, and they were replaced. This did not fix the problem which recured when I drove the car next day. A second appointment scheduled this past Friday. The ABS brake and Traction Control warning lights & alerts appeared on Thursday when I was taking car back for the second look on Friday. On Friday, found the right forward brake assembly had some movement it should not have. The brake assembly containing a ABS sensor was replaced. The problem did not appear when I drove the car today. The hub assembly looks to have been the problen cause. Carefull examination of the entire brake system found the hub assembly condition. Nice work by technician. Special credit is due him for finding it. I should have insisted on my initial visit to have a more through examination made. The routine service of brakes did not fit the nature of the condition, and I did not pursue it with the service center. Of course, the ABS indicator was lacking at that time too. The service center identified an unusual problem that was not easily found.
I'm happy to see the issue was resolved. We strive to hire the best technicians in the industry so that we can handle any problem weather routine or unusual as your was. Thanks for taking the time to give us feedback. We look forward to seeing you in the future.
- Service Street Tire & Auto Repair - Marietta