Every Counter and Mechanic person I encountered and observed gave me the feeling I was dealing with professionals. All were very courteous. I never felt like there was any overselling going on. Besides the work they did, they referred me to a body shop locally to fix a terrible rubbing sound each time the passenger's door was opened. The body shop Tech knew exactly that a hinge bolt was missing and fixed it free in 1 minute! Money wise, for the same oil, filter tire rotation, cabin filter, fluid and safety check, air in tires etc for our 2015 Lexus RX350 was quoted by our Lexus dealer as a $311. service cost, a FULL $200. less than what I paid here! Do you think I might be going back here for service?